FLEXO AI - Your Intelligent Assistant

This Privacy Policy explains how FLEXO AI LLC ("Company," "we," "us," or "our") collects, uses, shares, and protects your information when you use FLEXO AI and any related websites, applications, or services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use the Service.

This document is a general template and does not constitute legal advice. Please have qualified counsel review and adapt it to your specific business and jurisdiction.

1Who We Are

For the purposes of data protection laws, the data controller is:

FLEXO AI LLC

Email: support@flexoaipro.com

Website: www.flexoaipro.com

Address: 1317 Edgewater Dr 4323, Orlando, Florida 32804

This applies to users in the US, UK, and (if applicable) the EU/EEA under GDPR/UK GDPR.

2Information We Collect

We collect different types of information to provide and improve the Service.

2.1 Information You Provide Directly

Account Information

Name
Email address
Password or authentication credentials (stored in hashed form)
Profile settings or preferences

Billing and Payment Information

Billing name and address
Tax/VAT information (if applicable)
Limited payment details (such as last four digits of your card, expiration, and transaction identifiers)

Full payment card details are typically processed and stored by our third-party payment processor (e.g., Stripe), not by us.

Content and Inputs

Prompts, text, files, and other content you submit to FLEXO AI
Output generated by FLEXO AI in response to your inputs

Support & Communication

Emails, support tickets, chat messages, and other communications
Feedback, survey responses, and feature requests

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect:

Usage Data

Pages or features you use
Time and duration of your sessions
Logs such as IP address, browser type, date/time of requests, and referring URLs

Device & Technical Data

Device type, operating system, and version
Browser type and version
Language and region settings

Cookies & Similar Technologies

Cookies, web beacons, and similar technologies used to:

Keep you logged in
Remember your preferences
Understand how you use the Service

(See Section 8 – Cookies and Tracking Technologies for more details.)

2.3 Information from Third Parties

We may receive information about you from:

Payment processors (e.g., payment status, limited card details)
Identity providers if you log in via Google, GitHub, etc.
Analytics or marketing partners (aggregated or pseudonymized usage or attribution data)

3How We Use Your Information

We use your information for the following purposes:

3.1 To Provide and Operate the Service

Create and manage your account
Authenticate you and keep your sessions secure
Process payments and manage subscriptions
Generate AI outputs from your prompts and content

3.2 To Maintain, Secure, and Improve the Service

Monitor performance and reliability
Fix bugs, prevent errors, and improve security
Develop new features, models, and enhancements
Analyze usage trends (often in aggregated or pseudonymized form)

3.3 To Communicate with You

Send technical notices, updates, and security alerts
Respond to your support requests and inquiries
Send billing and subscription-related emails
Send marketing or promotional messages where permitted by law and your preferences

You can opt out of marketing emails anytime using the "unsubscribe" link or by contacting us.

3.4 For Legal, Safety, and Compliance

Detect and prevent fraud, abuse, or security threats
Enforce our Terms of Service and other policies
Comply with legal obligations and respond to lawful requests from authorities

3.5 For AI Model Quality and Research

We may use your prompts and outputs to:

Improve the accuracy, safety, and performance of FLEXO AI
Develop new features and capabilities
Conduct internal research and testing

Where possible, we take steps such as pseudonymization, aggregation, or access controls to minimize privacy risks. If you want to limit or opt out of certain uses of your data for model improvement, please contact us (see Section 15).

4Legal Bases for Processing (EU/UK Users)

If you are located in the EU/EEA or UK, we rely on the following legal bases under GDPR/UK GDPR:

Contract (Art. 6(1)(b))

To provide and operate the Service, manage your account, and process payments.

Legitimate Interests (Art. 6(1)(f))

For purposes such as improving the Service, preventing abuse, ensuring security, and sending certain non-essential but expected communications (e.g., product updates). We balance these interests against your rights and freedoms.

Consent (Art. 6(1)(a))

For certain activities such as some cookies, marketing emails, or optional analytics where required by law. You can withdraw consent at any time.

Legal Obligations (Art. 6(1)(c))

Where we must process data to comply with laws, e.g., tax or accounting requirements.

5Information Sharing and Disclosure

We do not sell your personal information.

We may share your information in the following limited circumstances:

5.1 Service Providers

With trusted third-party service providers that assist us in operating the Service, such as:

Payment processors (e.g., Stripe)
Cloud infrastructure providers
Customer support platforms
Email and notification services
Analytics and monitoring tools

These providers are only allowed to use your information as needed to perform services for us and must protect it appropriately.

5.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, financing, or bankruptcy, your information may be transferred as part of that transaction. We will notify you if your data becomes subject to a different Privacy Policy.

5.3 Legal and Safety

We may disclose your information where we believe it is necessary to:

Comply with applicable laws, regulations, or legal processes
Respond to lawful requests from public and government authorities
Enforce our Terms of Service or protect our rights
Detect, prevent, or investigate fraud, security issues, or abuse
Protect the rights, property, or safety of us, our users, or the public

5.4 With Your Consent

We may share your information with third parties when you direct us to do so or provide explicit consent.

6Data Security

We take security seriously and use reasonable technical and organizational measures, including:

Encryption of data in transit (e.g., HTTPS/TLS)
Encryption of data at rest where appropriate
Access controls and authentication for internal systems
Regular monitoring and logging

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security. You are responsible for keeping your login credentials secret and notifying us promptly if you believe your account has been compromised.

7Data Retention

We retain your personal information for as long as necessary to:

Provide the Service and meet our contractual obligations
Comply with legal and regulatory requirements
Resolve disputes and enforce our agreements

Retention periods vary depending on the type of data and legal obligations. When data is no longer needed, we will delete or anonymize it where feasible.

You can request deletion of your personal information, subject to certain exceptions (see Section 10 & 11).

8Cookies and Tracking Technologies

We use cookies and similar technologies to operate and enhance the Service.

8.1 Types of Cookies

Strictly Necessary Cookies

Required for core functionality (e.g., login, security, load balancing).

Functional Cookies

Help remember your preferences (e.g., language, interface settings).

Analytics Cookies

Help us understand how the Service is used so we can improve it.

Marketing/Advertising Cookies (if used)

Help deliver more relevant ads and measure campaign performance.

8.2 Your Choices

Most browsers allow you to:

Refuse all or some cookies
Delete cookies
Be notified when cookies are set

If you disable certain cookies, some features of the Service may not work properly.

In regions where required (such as EU/UK), we may present a cookie banner or preferences interface allowing you to consent to, or reject, non-essential cookies.

9International Data Transfers

We may transfer, store, and process your information in countries other than your own, including the United States and other jurisdictions where our service providers are located.

If you are in the EU/EEA or UK, we will ensure that any such transfers comply with applicable data protection laws, for example by:

Using Standard Contractual Clauses (SCCs) approved by the European Commission and/or UK equivalents;
Relying on other lawful transfer mechanisms where applicable.

By using the Service, you understand that your data may be transferred to countries with different data protection laws than your own.

10Your Rights (EU/UK Users)

If you are located in the EU/EEA or UK, you may have the following rights under GDPR/UK GDPR:

Right of Access – Obtain confirmation whether we process your personal data and receive a copy.
Right to Rectification – Request correction of inaccurate or incomplete data.
Right to Erasure – Request deletion of your personal data in certain circumstances.
Right to Restrict Processing – Ask us to limit processing in certain situations.
Right to Data Portability – Receive your data in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.
Right to Object – Object to processing based on legitimate interests, including profiling, and to direct marketing at any time.
Right to Withdraw Consent – Where processing is based on your consent, you can withdraw it at any time.

You can exercise many of these rights via your account settings, or by contacting us using the information in Section 15. We may need to verify your identity before handling your request.

You also have the right to lodge a complaint with a supervisory authority, such as:

In the UK: the Information Commissioner's Office (ICO)
In the EU: your local data protection authority

11Your Privacy Rights (US / California Residents)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA).

11.1 Categories of Personal Information We Collect

We may collect the following categories of personal information (as defined by California law):

Identifiers (e.g., name, email address, IP address)
Customer Records (e.g., billing information)
Internet or Network Activity (e.g., usage logs, interactions with the Service)
Commercial Information (e.g., subscription details, transaction history)
Inferences drawn from your use of the Service to improve and personalize features

11.2 How We Use and Disclose These Categories

We use and disclose these categories of personal information for the business purposes described in Sections 3 and 5, including:

Providing and improving the Service
Security and fraud prevention
Analytics and internal research
Complying with legal obligations

11.3 Sale or Sharing of Personal Information

We do not sell your personal information in the traditional sense.

If we ever engage in activities that constitute a "sale" or "sharing" under CCPA/CPRA (for example, certain kinds of targeted advertising), we will:

Update this Privacy Policy; and
Provide you with a "Do Not Sell or Share My Personal Information" option where required.

11.4 Your CCPA/CPRA Rights

California residents may have the right to:

Know – Request details about the categories and specific pieces of personal information we have collected, used, disclosed, or shared about you.
Delete – Request deletion of personal information we hold about you, subject to certain exceptions.
Correct – Request correction of inaccurate personal information.
Opt Out of Selling/Sharing – If applicable, direct us not to sell or share your personal information for cross-context behavioral advertising.
Non-Discrimination – We will not discriminate against you for exercising your privacy rights (e.g., by denying services or charging different prices), except where permitted by law (for example, different pricing for different service tiers).

To exercise these rights, please contact us using the details in Section 15 and indicate that you are a California resident making a CCPA/CPRA request. We may need to verify your identity before responding.

You may authorize an agent to make requests on your behalf, subject to verification and proof of authorization.

12Children's Privacy

Our Service is not intended for children under 13 (or a higher age where required by local law).

We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

13Third-Party Links and Services

The Service may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of those third parties.

If you follow a link to a third-party site, please review their privacy policy before submitting any personal data.

14Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do:

We will update the "Last updated" date at the top; and
For material changes, we may provide additional notice (e.g., email, in-app notice, or banner).

Your continued use of the Service after changes take effect means you accept the updated Privacy Policy. If you do not agree, you should stop using the Service.

15Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

FLEXO AI LLC

Email: support@flexoaipro.com

Website: www.flexoaipro.com

Address: 1317 Edgewater Dr 4323, Orlando, Florida 32804